Privacy Policy

1. Data controller

Lakeway Analytics Co., Ltd.
Seo Minjun, 46 Bitgoeul-ro 9-gil, Buk-gu, Gwangju 61000, REP. OF KOREA
Email: info@service-lakeway.click · Phone: +82-62-4517-8293

2. Scope

This policy describes how we handle personal data when you visit service-lakeway.click, submit our contact form, or engage us for scorecard reporting services.

3. Data we collect

• Website contact form: name, email, clinic name, service interest, practitioner count, preferred start month, and message content.
• Service engagements: business contact details, clinic operational data exports (which should be anonymised with respect to patients), correspondence, and billing information.
• Website technical data: IP address, browser type, pages visited, and referral source — only if you accept analytics cookies.

4. Purposes and legal bases

We process data to respond to inquiries, deliver contracted scorecard services, issue invoices, improve our website, and comply with legal obligations. Inquiry data is processed based on legitimate interest and pre-contractual steps. Contract data is processed to perform our reporting agreements.

5. Retention

• Contact form submissions: three years from last correspondence unless a contract is formed.
• Client engagement records and delivered scorecards: seven years for business and tax record requirements.
• Analytics cookies: as stated in our Cookie Policy.

6. Sharing and processors

We do not sell personal data. We may share data with courier services for folio delivery, email hosting providers, and accounting services under confidentiality agreements. Patient-identifiable data should not be sent to us; if received inadvertently, we delete it upon discovery.

7. International transfers

Our primary operations and data storage are in the Republic of Korea. If we use overseas subprocessors, we ensure appropriate safeguards consistent with applicable Korean privacy requirements.

8. Your rights

Under applicable Republic of Korea law, you may request access, correction, deletion, or restriction of your personal data, and object to certain processing. Contact info@service-lakeway.click to exercise these rights. You may lodge a complaint with the Personal Information Protection Commission (PIPC) if you believe processing violates applicable law.

9. Security

We apply access controls, encrypted email where available, and staff confidentiality training. No transmission method is completely secure; please avoid sending sensitive patient identifiers through unsecured channels.

10. Changes

We may update this policy by posting a revised version on this page. Material changes will be noted with an updated date above.