Refund Policy

1. Overview

This policy applies to scorecard reporting services provided by Lakeway Analytics Co., Ltd. — monthly operations scorecards, quarterly board packages, and departmental KPI folios. It does not apply to third-party courier charges billed at cost.

2. Monthly scorecard subscriptions

Monthly engagements bill per reporting cycle. You may cancel future cycles by written notice (email to info@service-lakeway.click) at least fourteen days before the next invoice date. Fees for a cycle where analysis has already begun are non-refundable.

3. Quarterly board packages

Quarterly packages require a 50% deposit at engagement start. If you cancel before we receive complete data exports for the quarter, the deposit is refundable minus ₩200,000 scoping and administrative fee. After analysis begins, the deposit is non-refundable; remaining balance is invoiced only upon delivery.

4. Departmental KPI folios

Same terms as monthly scorecards. Bundled multi-department folios refund proportionally only if cancellation occurs before data validation for all included departments.

5. Full refund eligibility

A full refund of fees paid for a specific cycle is available if:

• We fail to deliver the agreed scorecard within fourteen business days of the committed date through no fault of the client; and
• You notify us within seven days of the missed delivery date.

6. Partial refunds

If delivered work contains material errors traceable to our analysis (not source data quality) and we cannot correct them within one revision cycle, you may request a partial refund up to 40% of that cycle's fee.

7. Non-refundable items

• Completed analysis and delivered folios accepted without written error report within seven days of delivery
• Rush delivery surcharges once work has started
• Printed folio materials already shipped
• Data-cleaning passes caused by incomplete client exports
• On-site presentation travel beyond included Gwangju metro coverage once scheduled

8. Client-caused delays

Late or incomplete data exports extend delivery timelines and do not qualify for refund claims. Deposits remain non-refundable if cancellation occurs after incomplete exports were received and validation work started.

9. No-shows and missed meetings

Missed scoping calls without twenty-four hours notice may incur a ₩75,000 rescheduling fee credited toward your engagement if you proceed. Three consecutive no-shows without rescheduling may result in engagement cancellation without deposit refund.

10. Rescheduling

Delivery dates may be rescheduled once per cycle without fee if requested at least five business days before the committed date and new data exports are not required.

11. Refund process

Email info@service-lakeway.click with your clinic name, invoice number, and reason for the request. We acknowledge within three business days and decide within ten business days. Approved refunds return to the original payment method within fourteen business days.

12. Contact

Seo Minjun, 46 Bitgoeul-ro 9-gil, Buk-gu, Gwangju 61000, REP. OF KOREA
+82-62-4517-8293 · info@service-lakeway.click